h55 Privacy Policy

1. About This Privacy Policy

This Privacy Policy ("Policy") is issued by h55 ("h55", "we", "us", "our"), the operator of the online betting and casino platform accessible at h55.one (the "Platform"). This Policy applies to all personal data collected through your registration, use of, and interaction with the h55 Platform, including its website, any mobile-optimised web application, and all communications between you and h55.

h55 is the data controller for all personal data processed under this Policy. By registering an h55 account, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside the h55 Terms & Conditions, which govern your use of the Platform in full.

2. Personal Data We Collect

h55 collects personal data through several channels. The categories of personal data h55 collects include, but are not limited to:

• Registration Data: Full legal name, date of birth, email address, mobile phone number, username, and password (stored in encrypted hash form).
• Identity Verification (KYC) Data: Government-issued identification documents (Pakistani CNIC accepted), proof of address documents (utility bill, bank statement), and where applicable, selfie photographs for identity confirmation.
• Payment Data: Payment method details including JazzCash or Easypaisa mobile wallet numbers, bank account details (where bank transfer is used), and crypto wallet addresses (where applicable). h55 does not store full card numbers; card payment processing is handled by certified PCI-DSS compliant third-party processors.
• Transaction Data: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and account balance history.
• Technical & Usage Data: IP address, device type and operating system, browser type and version, session duration, pages visited, bet slip interactions, and error logs.
• Communication Data: Records of all communications between you and the h55 support team, including live chat transcripts, email correspondence, and support ticket histories.
• Responsible Gaming Data: Records of any deposit limits, loss limits, self-exclusion requests, or cooling-off periods you have applied to your h55 account.

3. How h55 Uses Your Personal Data

h55 uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your h55 account, including processing deposits, withdrawals, and bet settlements.
• Identity Verification & KYC: To verify your identity, confirm your age (18+ requirement), and fulfil our KYC obligations in accordance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other prohibited conduct on the h55 Platform.
• Responsible Gaming: To monitor your gambling behaviour, identify potential signs of problem gambling, and administer responsible gaming tools you have activated on your account.
• Customer Support: To respond to your support queries, process complaints, and administer dispute resolution.
• Platform Improvement: To analyse usage patterns, improve Platform performance, fix technical issues, and develop new features for h55 users.
• Marketing Communications: To send you promotional offers, bonus notifications, and product updates where you have provided marketing consent. You may withdraw this consent at any time.
• Legal & Regulatory Compliance: To comply with applicable legal obligations, including responding to lawful requests from regulatory or law enforcement authorities.

4. Legal Basis for Processing

h55 processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to perform the contract between you and h55 – including operating your account, settling bets, and processing payments.
• Legal Obligation: Processing required to comply with applicable laws, including AML/KYC obligations and regulatory reporting requirements.
• Legitimate Interests: Processing carried out in pursuit of h55's legitimate business interests, including fraud prevention, Platform security, and responsible gaming monitoring, where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent – primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Personal Data

h55 does not sell, rent, or trade your personal data to third-party marketers or data brokers. h55 may share your personal data with the following categories of recipient where necessary and in accordance with applicable law:

• Payment Service Providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, and crypto payment processors, for the purpose of processing your transactions.
• KYC & Identity Verification Providers: Third-party verification service providers who process your identity documents to fulfil h55's KYC obligations.
• Fraud Prevention & Security Services: Third-party fraud detection and cybersecurity service providers who assist h55 in identifying and preventing prohibited conduct.
• Gaming Software Providers: Casino game studios whose games you access via the h55 Platform receive limited technical session data to facilitate game provision.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, h55 may disclose personal data to regulatory bodies, law enforcement agencies, or courts.
• Professional Advisers: Legal, financial, or compliance advisers who are subject to professional confidentiality obligations.

All third-party service providers engaged by h55 are required to process your personal data only for the specified purpose and in accordance with data protection standards consistent with this Policy.

6. Data Retention

h55 retains your personal data for as long as your h55 account remains active and for a period thereafter as required by applicable legal, regulatory, and contractual obligations. In general:

• Account registration data and KYC documents are retained for a minimum of five (5) years following account closure, in compliance with applicable AML regulations.
• Transaction and betting history records are retained for a minimum of five (5) years following the date of each transaction.
• Support communication records are retained for a minimum of three (3) years from the date of the communication.
• Marketing consent records are retained for the duration of your consent and for a reasonable period thereafter to evidence the consent given.

Following the expiry of the applicable retention period, h55 will securely delete or anonymise your personal data in accordance with its data destruction procedures.

7. Cookies & Tracking Technologies

h55 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device by your browser. h55 uses the following categories of cookies:

• Essential Cookies: Required for the Platform to function correctly, including session management, login authentication, and security. These cannot be disabled.
• Performance & Analytics Cookies: Used to measure how users interact with the h55 Platform, identify pages with technical errors, and improve Platform performance. Data collected is aggregated and anonymised where possible.
• Fraud Prevention Cookies: Used to identify and prevent fraudulent activity, including detection of bots and automated scripts accessing the Platform.
• Preference Cookies: Used to remember your language preferences, session settings, and display preferences on the h55 Platform.

You can manage cookie preferences via your browser settings. Please note that disabling non-essential cookies may affect some Platform functionality. h55 does not use third-party advertising cookies and does not share cookie data with advertising networks.

8. Your Data Rights

As an h55 account holder, you have the following rights with respect to your personal data, subject to applicable law:

• Right of Access: You have the right to request a copy of all personal data h55 holds about you (a "Subject Access Request").
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by h55.
• Right to Erasure: You have the right to request deletion of your personal data, subject to h55's legal retention obligations (see Section 6).
• Right to Restriction: You have the right to request that h55 restricts the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
• Right to Object: You have the right to object to processing of your personal data based on legitimate interests, including profiling for responsible gaming purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of the above rights, please contact the h55 data protection team at [email protected]. h55 will respond to all data rights requests within thirty (30) days. Requests may require identity verification before processing.

9. Data Security

h55 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the h55 Platform
• One-way cryptographic hashing with salting for password storage
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular penetration testing and security audits of the h55 Platform infrastructure
• Encrypted storage for KYC documents and sensitive personal data at rest
• Two-factor authentication (2FA) available for all h55 user accounts

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, h55 will notify affected individuals in accordance with applicable data breach notification requirements.

10. International Data Transfers

h55 operates internationally and may transfer your personal data to countries outside your jurisdiction for the purpose of providing the h55 Platform and its associated services. Where such transfers occur, h55 ensures that appropriate safeguards are in place to protect your personal data, including data processing agreements with contractual standard clauses or reliance on adequacy decisions where applicable. By registering an h55 account, you acknowledge and consent to the international transfer of your personal data as described in this Policy.

11. Children's Privacy

The h55 Platform is strictly intended for adults aged 18 years and above. h55 does not knowingly collect personal data from any person under the age of 18. If h55 discovers or is informed that personal data has been collected from a minor, the relevant account will be closed immediately, all associated data will be deleted (save for records required by legal obligation), and any winnings or bonus funds associated with the account will be voided. If you believe that a minor has registered an h55 account, please contact our support team at [email protected] immediately.

12. Changes to This Privacy Policy

h55 reserves the right to update or amend this Privacy Policy at any time. Where amendments are material, h55 will provide reasonable advance notice to registered users via email or a prominent notice on the Platform. The date of the most recent revision is indicated at the top of this Policy. Your continued use of the h55 Platform following publication of any amendment constitutes acceptance of the revised Policy. It is your responsibility to review this Policy periodically.

13. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or h55's handling of your personal data, please contact the h55 data protection team:

Email: [email protected]

h55 aims to respond to all data-related enquiries within thirty (30) days. If you are not satisfied with h55's response to a data complaint, you have the right to escalate the matter to the relevant supervisory authority in your jurisdiction.